Frequently asked questions

Bills and payments

How do I pay my bill?

Online, by EcoCash, by bank transfer or at the banking hall. See Pay your bill.

Is the banking hall open on Saturdays?

Yes, from 8:30am to 11:30am.

How long does a rates clearance take?

Within 8 hours of a formal request.

Water and refuse

When is my refuse collected?

Check your day on the refuse collection page.

When will I have water?

See the water distribution schedule. Borehole water is available at community boreholes 24 hours a day.

What should I do about a burst pipe?

Call (0242) 132 638/9 or report it online.

Housing and building

How do I join the housing waiting list?

Apply at the Council offices. You are registered within 1 hour of paying the application fee, and your waiting list number is confirmed within 2 weeks.

How long does plan approval take?

10 working days.

How do I book a building inspection?

Use the online booking form. Inspections take place within 48 hours of booking.

Your Council

Who is my councillor?

See the councillors page.

Can I see Council minutes?

Yes. Council information, documents and minutes are provided immediately on request and payment of the prescribed fee.

Last updated 9 November 2026