Privacy notice

Ruwa Local Board respects your privacy and handles personal information in line with the Cyber and Data Protection Act [Chapter 12:07]. The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) is the data protection authority.

What we collect

When you use a form on this website we collect the details you give us: your name, telephone number, email address if provided, ward, the location of the issue, and your message. We temporarily use your internet address to protect the forms from abuse. This website does not use advertising or tracking cookies.

Why we use it

We use your information only to deal with your request, contact you about it and report on our service performance.

Who can see it

Your request can be seen only by authorised Council staff. We do not sell your information. We share it only where the law requires it.

How long we keep it

Personal details are removed from closed requests after 24 months. The reference number, category and dates are kept for service reporting.

Payments

Online payments are made on a separate payment website, which has its own privacy terms. This website does not receive your card or mobile money details.

Translation

If you choose chiShona or isiNdebele, the text of the pages you read is sent to Google to be translated, and a cookie remembers your choice for 30 days. Google is not contacted while you read in English. Please do not rely on a translated page for legal purposes: the English version is the official version.

Maps

The Contact page shows a Google map. When it loads, Google may receive your internet address.

Your rights

You may ask to see, correct or delete the personal information we hold about you, and you may object to how it is used. Contact info@ruwalocalboard.co.zw or write to Ruwa Local Board, 855 Chiremba Road, Ruwa. You may also complain to POTRAZ.

Last updated 9 November 2026